Contact Us
For any questions or concerns, please reach out to us.
Address
San Nicolas, Iriga City, 4431 Philippines
info@irigatel.com.ph
Phone
101 / +6354 299-9000 / +63 970 319 3704
Frequently Asked Questions
What is Irigatel Fiber Internet?
Irigatel Fiber Internet delivers high-speed, reliable connectivity using fiber-optic technology. It is designed to support streaming, gaming, business operations, and online learning.
What plans are available?
We currently offer various speeds depending on your area. For specific plan details, please contact us at +6354 299-9000 / +63 970 319 3704 or email billing@irigatel.com.ph.
How do I report a service interruption?
If you are experiencing issues, first restart your modem/router. If the problem persists, reach out to our support team via +6354 299-9000 / +63 970 319 3704 or billing@irigatel.com.ph.
How can I pay my bill?
Bills can be paid through various channels including bank transfer, online payment, and partner outlets. You will receive a billing notice before the due date.
What if my internet is slow?
Restart your modem/router, ensure no device is overloading your network, and run a speed test on a wired connection. If the issue remains, contact technical support at +6354 299-9000 / +63 970 319 3704.
How long does installation take?
Installation is usually completed within 3-5 business days after approval and scheduling. Our team will contact you for confirmation.
Can I upgrade or downgrade my plan?
Yes. Customers may request a plan change by calling +6354 299-9000 / +63 970 319 3704 or emailing billing@irigatel.com.ph.
Does Irigatel Fiber Internet have data caps?
Our plans offer unlimited data, subject to a fair usage policy.
How do I update my account information?
Please contact our customer care team at +6354 299-9000 / +63 970 319 3704 or via email at billing@irigatel.com.ph to update your details.
Who do I contact for further support?
For any inquiries, reach us at: Phone: +6354 299-9000 / +63 970 319 3704, Email: billing@irigatel.com.ph, or Support: +6354 299-9000 / +63 970 319 3704.
What is your Money-Back Guarantee policy?
We offer a 7-day money-back guarantee for new subscribers. If you are not satisfied with our service within the first 7 days of activation, you may request a full refund of your subscription fee. This guarantee is applicable only to the initial subscription and excludes any additional fees, such as installation charges or equipment fees.
Are refunds provided for service interruptions?
Refunds will not be provided for service interruptions or outages beyond our control, including but not limited to acts of nature, network maintenance, or issues with third-party providers. We will make every effort to promptly address and resolve such issues to minimize any inconvenience.
How do I become eligible for a refund?
Subscribers who wish to be eligible for a refund must initiate the cancellation process within the specified 7-day period. Refund requests made after this period will not be honored.
What is the cancellation process?
To cancel your subscription, please contact our customer support team through billing@irigatel.com.ph. You will be guided through the cancellation process, and a confirmation of cancellation will be provided.
Are there any termination fees for cancellation?
Early termination fees may apply for canceling your subscription before the end of the agreed-upon contract term, if applicable. These fees will be communicated to you during the cancellation process and are designed to cover any remaining contractual obligations.
Do I need to return equipment upon cancellation?
Subscribers are responsible for returning any provided equipment, such as modems or routers, within 7 days of cancellation to avoid additional charges. Instructions for equipment return will be provided during the cancellation process.
How does cancellation affect my billing cycle and charges?
Cancellation will be effective at the end of the current billing cycle. Subscribers will be responsible for any prorated charges incurred up to the cancellation date. No refunds will be provided for partial months of service.
How can I contact Iriga Telephone Company, Inc.?
For any questions or concerns regarding our terms of use, refund and cancellation policy, please contact our customer support team through the following: Address: San Nicolas, Iriga City, 4431 Philippines; Email: billing@irigatel.com.ph; Phone: +6354 299-9000 / +63 970 319 3704. IRIGA TELEPHONE COMPANY, INC. reserves the right to modify this policy at any time. Any changes will be communicated to subscribers in advance.